How can we help?
What is Tavia?
Tavia is a Period product subscription service – the pads, tampons, and other products you find at your local drugstore, delivered right to your door. Because we know every woman’s cycle is different, you get to choose what you receive and how often. Most importantly, when you subscribe to Tavia, you sponsor a girl in a developing country with a year’s worth of culturally appropriate, locally produced products, helping remove a major barrier to girls’ education. You get what you need, and they get what they need. Everybody wins.
Is shipping included?
Standard shipping is included in the continental US.
Is the box discreet?
Yes, the packaging will always be discreet.
What brands do you carry?
We offer Always, Tampax, Stayfree, Carefree, Playtex and OB brand products.
When will my credit card be charged?
Your credit card will be charged when we ship your products.
How often will my box arrive?
Your box will arrive based on the frequency you select during the checkout process. If you need to make any changes to your delivery day or frequency. Just log into your account.
Can I send this as a gift?
Absolutely! You can even send kits to your local food bank and homeless shelters.
Can I skip a month?
Anytime you need to skip a month of service, just log into your account to make a change.
Where do you ship?
Standard shipping is included in the continental US. We can also ship to Hawaii, Alaska, Puerto Rico, and Canada with an additional shipping fee.
How can I change my billing and shipping information?
You can update your billing and shipping information by logging into your account.
If I cancel my subscription will my account be refunded?
No, canceling your subscription stops your subscription from renewing in the future but you will still receive any outstanding boxes on your account.
What if my box doesn't arrive?
If your box doesn't arrive, just send us an email and we'll track your package right away! Sometimes our shipping carrier will leave a note to pick up the package from the nearest post office. Reshipping of any packages will be a fee at the customer's expense.
Are you a company interested in a partnership?
We're always looking at new brands to include in our boxes. Please send us an email to admin@MyTavia.com to explore possible opportunities.
How can I become a Tavia brand ambassador? Please email us at admin@MyTavia.com. We'll be in touch!
Do you offer a first-time period package? No, but we know it’s an important time in a girl’s life, so we are in the process of creating a box that will include information to help her on her road to good health.
I’m in college or moving, can I change my shipping address?
Of course, we wouldn't want you to have to make a last-minute trip to the store!
TSS, WHAT EVERY WOMAN SHOULD KNOW ABOUT TOXIC SHOCK SYNDROME
Warning signs of TSS, are, for example, sudden fever (usually 102 degrees or more) and vomiting, diarrhea, fainting or near fainting when standing up, dizziness, or a rash that looks like a sunburn. Not all TSS cases are the same or have all the symptoms. Seek medical attention if you have any of the symptoms. If these or other signs of TSS appear, you should remove the tampon at once, discontinue use and seek medical attention immediately. There is a risk of TSS to all women using tampons during their menstrual period. TSS is a rare but serious disease that may cause death. There are scientific studies that have concluded that tampons contribute to the cause of TSS. The reported risks are higher to women under 30 years of age and teenage girls, the estimated incidence of TSS of 1 to 17 per 100,000 menstruating women and girls per year. You can reduce your risk by using tampons with the minimum absorbency needed to control menstrual flow or alternating between pads and tampons. You can avoid the risk of getting tampon-associated TSS by not using tampons. You need to seek medical attention before using tampons if TSS warning signs have occurred in the past. Please consult a doctor with any questions.